Frequently asked questions from our support
What types of packaging products do you offer?
We offer a wide range of packaging products including boxes, bags, custom packaging, labels, and shipping supplies. We cater to various industries such as food and beverage, retail, e-commerce, and more.
Can I order custom packaging?
Yes, we specialize in custom packaging solutions tailored to your brand’s needs. You can provide your own design or work with our design team to create something unique.
What is the minimum order quantity for custom packaging?
The minimum order quantity varies depending on the type of packaging and the customization required. Please contact our sales team for specific details.
How can I place an order?
Orders can be placed directly through our website, over the phone, or by contacting our sales team via email. For custom orders, we recommend contacting us to discuss your specific requirements.
What payment methods do you accept?
We only accept online orders however if you have any enquiries or issues with placing an order give us a call and we will make sure that a member of our team will walk you through the whole process.
How can I contact customer service?
You can reach our customer service team via phone, email, or the contact form on our website. Our team is available to assist you with any questions or concerns you may have.
Do you offer discounts for bulk orders?
Yes, we offer competitive pricing and discounts for bulk orders. Please get in touch with our sales team to discuss your order quantity and receive a customized quote.
Do you ship internationally?
Yes, we ship our packaging products worldwide. Shipping costs and delivery times will vary depending on the destination.
How long will it take to receive my order?
Delivery times depend on the type of product and your location. Standard orders typically ship within 2 to 3 weeks, while custom orders may take longer. You will receive an estimated delivery date when you place your order.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status.
Do you offer design services?
Yes, we have an in-house design team that can assist with creating custom packaging designs. Whether you have a complete concept or just an idea, our designers are here to help.
Can I get samples of your products?
We provide samples of our standard packaging products upon request. For custom packaging, we can provide prototypes at an additional cost. Please contact our sales team for more information.